Payment

We accept Visa and Mastercard credit and debit cards, and no other payment methods.

Payment takes place on the hosted page of our PCI DSS compliant payment provider. When you choose Pay at checkout you go to that page to enter your card details, and return to Keyterminus when the payment is finished.

We don’t store or process full payment card data. Your card number, expiry date and security code are typed on the payment provider’s page and never travel through our website. We receive only the payment result and a transaction reference.

Payments go through 3-D Secure and Strong Customer Authentication, so your bank may ask you to approve the payment, for example in its app or with a one-time code. If you don’t approve it, no payment is taken.

You can view prices and pay in EUR, USD and GBP. We set prices in EUR and convert them into the other currencies at our current exchange rate. The checkout total, in the currency you chose, is exactly what we charge.

If your card uses another currency, the card issuer may convert the amount and add its own fee, which we don’t control.

ALDERROCK LTD isn’t registered for VAT. No VAT is charged, and none appears at checkout, in your confirmation or on your invoice.

Your card is charged when you finish paying on the provider’s page. Only after the provider confirms the payment do we confirm the order, email you and request your keys. A declined or cancelled payment costs you nothing and no key is issued.

If a payment fails, check the card details and that your bank approved it, then try again. If it keeps failing, contact your bank or email info@keyterminus.com.

Refunds go back to the card you paid with, in the same currency, within 14 days, as set out in the Refund policy. We can’t send a refund to a different card or account.

Depending on your bank, the charge shows the name ALDERROCK LTD or Keyterminus. If you don’t recognise a charge, email info@keyterminus.com before you contact your bank and we’ll find the order.

If something is wrong with an order, contact us first: it is usually quicker than a card dispute. Chargebacks are covered in the Terms and conditions.