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Policies

The rules Keyterminus works by, in plain language: what you buy from us, how keys reach your account, when we refund, and how we handle your data.

Last updated 7 October 2026

  1. Terms and conditionsThe contract between you and ALDERROCK LTD for every key you buy on Keyterminus.Last updated 7 October 2026
  2. Privacy policyThe personal data we hold, why, who processes it for us, how long we keep it and your rights.Last updated 7 October 2026
  3. Cookie policyEach cookie and browser storage key the store sets, and how to change your choices.Last updated 7 October 2026
  4. Refund policyCancelling before a key is issued, when we refund, and how and when refunds are paid.Last updated 7 October 2026
  5. DeliveryHow keys are issued to your account, how long it usually takes, regions and redeeming.Last updated 7 October 2026
  6. PaymentCards we accept, currencies, when you’re charged and how card details are kept away from us.Last updated 7 October 2026
  7. Key not working?Replacement or refund if a key doesn’t work, and a refund if it isn’t issued within 24 hours.Last updated 7 October 2026
  8. ComplaintsHow to complain, how fast we answer and where to go if you’re not satisfied.Last updated 7 October 2026
  9. Acceptable useWhat you may and may not do with the website, your account and your keys.Last updated 7 October 2026